1. General privacy statement
Your privacy is important to us and we are committed to respecting the personal information we collect. We believe that you should be able to easily find out what information we collect and how we use it, and understand your rights in this regard.
This privacy policy describes the policies and practices we follow in collecting, using and disclosing personal information we collect via our digital platforms or events.
We encourage you to read this privacy policy carefully, as it contains important information about your personal data. It is also designed so that you can easily find the sections that interest you.
If you have any questions or comments about this privacy policy, please do not hesitate to contact us (see the “Contact” section below).
2. Who are we?
In this privacy policy, the terms “Vadrouille”, “we”, “us” and “our” refer to the company “Vadrouille”.
Vadrouille is a limited liability company based in Lyon, France, with a share capital of €4,000 and registered under number 921 840 385 with the Lyon trade and companies register.
Vadrouille’s contact details can be found in the “Contact” section.
3. What personal information do we collect and how is it obtained?
Personal informations are associated with an identified or identifiable person, such as name, address and gender.
We may collect this data directly from you (for example when you make a purchase on our site) or indirectly (for example from your devices connected to the websites, electronic forms or mobile applications that we operate).
3.1 Informations you provide voluntarily
You can provide us with data on various occasions, such as :
- By creating an account online or in-store;
- Subscribe to our newsletter;
- By using our digital platforms;
- By buying our products and services (supplies, etc.) online
- By taking part in our events.
This information may include:
- Your identity (surname, first name, gender, photo) ;
- Your contact details (postal address, email, telephone numbers);
- Your personal status ;
- Your purchases and supplies (history, order details) ;
- Your preferences (size) ;
- Certain payment information (billing data, payment method, card number);
- Other information provided by filling in forms or contacting us (comments, etc.).
We will inform you when your data is necessary to manage your request, answer your questions or provide you with our products and services. If you do not provide us with this data, it may slow down or prevent us from processing your request.
We take great care to ensure that the personal information we hold about you is accurate. We therefore invite you to update it if it changes. We may also ask you to update it from time to time.
We advise you to provide only the data required for your application.
3.2 Data collected indirectly
We collect data about you in various ways when you use our digital platforms, such as your IP address, navigational information (for example, your browser, operating system, and device model) via cookies and similar technologies. Some cookies are required for the proper functioning of our platforms, while others are used to enhance your experience by personalising the services we provide to you. You can find out more about cookies and how to manage your preferences on our dedicated page.
We may also collect information about you from third parties, such as when a spouse contacts us on your behalf or when friends recommend events that may be of interest to you.
If you share personal information about a third party, please ensure that you have the right to provide it to us and that we can use, collect and disclose it in accordance with this Privacy Policy without taking any other mandatory data protection measures. You must also ensure that the person concerned is informed of this policy and gives their consent to the processing of their personal information.
4. Why do we collect your personal data and how do we use it?
- We collect and use your personal data on one or more of the following legal bases:
- We have obtained your consent (for example when you register for our newsletter) and you can withdraw it at any time;
- Necessary to fulfil a contract between you and Vadrouille ;
- We have a legitimate interest (e.g. fraud prevention) which does not affect your fundamental rights;
- Compliance with current laws and regulations.
- We use your personal data for the following purposes
- Supply the products or services requested;
- Identify yourself and check your identity;
- Sending marketing communications with your consent;
- After-sales service ;
- Answering your questions ;
- Manage the events you have attended;
- Detecting fraudulent activity ;
- Protecting people and property ;
- Monitoring and improving digital platforms ;
- Statistical analysis ;
- Improve our products and services;
- Provide information to regulators where appropriate.
Marketing communications :
With your consent, you may receive information from Vadrouille. If you no longer wish to receive such information, you may withdraw your consent at any time. We may ask you to confirm or update your marketing preferences.
5. Storage of personal data
We retain your personal information for the period necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and for the period necessary to exercise or defend any legal right.
To determine the appropriate retention period for your personal data, we take into account the amount, nature and sensitivity of the information, the purposes for which it was collected, the expectations and requirements of our service and applicable legal obligations. For example:
- For our prospects: we retain your information for three years after your last interaction with us, after which it is deleted or archived in accordance with legal retention requirements.
- For our customers: we retain your information for the duration of our commercial relationship and for up to 10 years, after which it is deleted or archived in accordance with legal retention obligations.
- For cookies used on our digital platforms: they are stored for 13 months from the time they are installed on your device.
6. How do we share and transfer your personal data?
We only share your personal data with the following designated parties and for the following purposes :
We share your personal data with Vadrouille employees who need it to carry out their work and who are authorised to process the information for the purposes mentioned in our privacy policy.
We may share your personal data with other employees who manage customer relations, retail sales, online activities, communications, internal audit and technology for the purposes described in our Privacy Policy. This may include providing products and services you have requested, improving our services and, with your consent, sending you marketing communications about offers, services, products or events (you may withdraw your consent at any time).
Vadrouille only operates in France, which means that personal data cannot be transferred abroad.
We may also share personal data with third parties acting on our behalf.
7. How do we protect your personal data?
Vadrouille consider all your personal data to be confidential. It will only be accessible on a need-to-know basis by authorised Vadrouille staff and independent service providers working on our behalf, in compliance with appropriate technical and organisational security measures.
We have security mechanisms in place to protect your information from unauthorised access or misuse. We also follow strict procedures for the storage and disclosure of your data to prevent unauthorised access by third parties and to prevent accidental loss of your information. We restrict access to your data to only those people who really need it for business reasons. All persons having access to your data are bound by a duty of confidentiality towards Vadrouille.
In the event of a suspected threat to the security of your data, we also have procedures in place to respond. We will inform you and the relevant authorities if such a threat is detected to the extent required by law.
We also require our partners to whom we transmit your information to treat it confidentially and in accordance with the security protocols mentioned above. However, it should be noted that the transmission of information via the Internet may present security risks that cannot be guaranteed. Consequently, you are entirely responsible for any transmission of your personal data. We will not be held responsible for the unauthorised use, distribution, damage or destruction of your information, unless the law imposes such responsibility on us. Once in possession of your data, we will apply the security measures mentioned above.
8. Your rights regarding your personal data
In accordance with the Data Protection Act, you may at any time request access, rectification, erasure, portability or object to the processing of your personal data. Your rights include:
Access: receive a copy of your personal data.
Rectification: ask for errors to be corrected or for your data to be completed.
Deletion: request the deletion of your personal data.
Limitation of processing: request to limit the processing of your personal data.
Data portability: receiving your personal data in a machine-readable format.
Oppose: to the processing of your personal data for direct marketing purposes.
You may also withdraw your consent to the processing of your data at any time. If you want to stop receiving advertising information, you can revoke your consent by using the unsubscribe link. If you believe that there has been a breach of data protection, you may lodge a complaint with the competent authority. To exercise your rights, please contact us.
9. How to contact us
If you have any questions about your account, wish to revoke your consent, have a general query or make a complaint, please contact our customer service department:
– by email: jevadrouille.com@gmail.com
– by post: VADROUILLE – 39, rue Franklin – 69002 Lyon
For questions relating specifically to advertising e-mails, we would remind you that you can unsubscribe directly at any time via the “unsubscribe” link contained in all advertising e-mails that we have sent you.
10. Changes to the privacy policy
Our privacy policy may be updated from time to time to reflect current practices. If material changes are made, the effective date will be updated accordingly. We will notify users of any material changes through a notice on the jevadrouille.com home page and in the policy itself.
